Finding Our Happy Place: Assessing Patron Satisfaction after a Comprehensive Remodel

Abstract

This paper compares the longitudinal results of three LibQUAL+ studies conducted at the University of Idaho Library. In particular, the most recent survey follows a major renovation that prioritized study space and a collaborative learning environment. The impact upon patron satisfaction across categories was examined and the highest satisfaction was found among daily library users and faculty, although differences emerged when individual respondent groups were compared. Opportunities for better engagement with daily library users and graduate students were identified. Overall, it was found that the renovation had a positive impact on satisfaction scores.