Learning Space Service Design

Abstract

Much progress has been made in creating informal learning spaces that incorporate technology and flexibly support a variety of activities. This progress has been principally in designing the right combination of furniture, technology, and space. However, colleges and universities do not design services within learning spaces with nearly the same level of sophistication or integration. This paper calls for a focus on designing services to facilitate better learning experiences. It describes the fundamentals of service design practice, exemplary spaces, and implications for design, budgeting, and staffing.